Refund and Returns Policy – American Pride Filters

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

You MUST contact us prior to returning ANY items to obtain a return merchandise authorization (RMA) number. Without this number, your return will be rejected or will not be credited to you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Custom or exact fit filters CANNOT be returned, exchanged or be reused for store credit.

Additional non-returnable items:

Custom size filters
Exact fit filters
Filters purchased more than 30 days ago

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping returns

To return your product, you should mail your product to: APF, 7505 Fannin St, ATTN: Returns, Suite 550, Houston, TX 77054

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping to you will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

It is recommended that you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.